Customer Service Representative

 Full Time
 Customer Support
 Dortmund, North Rhine-Westphalia

About the job

Our people are our greatest strength. We are a global team of colleagues who collaborate to move forward together and exceed our customers’ expectations. 

The Customer Service Representative team plays an essential and value-adding role by acting as the heart of our operations. Join a team where supporting each other is part of the culture, in a company where customer success is our own. 


What will you do?  

  • Communicate daily with customers, internal departments, and affiliates so customer expectations are met. 

  • Prepare and manage requests for quotations. 

  • Handle all orders efficiently and expeditiously. 

  • Coordinate with Supply Chain, Production and Sales so that all internal departments are aligned and well informed.  

  • Ensure our service is compliant with commercial agreements. 

  • Keep the information in our software up to date; we work with JD Edwards. 

  • Follow all process standards & regulations such as: SOX and BSI. 

  • Support and work together with the other EMEA Customer Service Teams to reach company goals.


What are we looking for?  

  • Experience: At least 1 years in a similar role in a team environment. Any additional training needed is offered upon onboarding. 
  • IT knowledge: Proficient in Microsoft Word, Excel and Outlook.
  • Languages: German and English professional level spoken and written are a must
  • Based in the Dortmund area.

Soft skills:

  • Customer oriented with good prioritization skills.
  • Strong communication skills both verbal and written, with the ability to work at all levels within the business.
  • Good organizational skills with the ability to work to tight timescales.
  • Results focused with the ability to take ownership of tasks.



What do we offer?  

  • Excellent collaborative team environment.
  • Holiday allowance.
  • Hybrid work: Monday to Friday. 8 hrs/day. 2 days homeoffice / week. 
  • Pension plan.
  • Discounted bicycle leasing.
  • Discounted meals in the company canteen.
  • Attractive Wellbeing, Mental Health, Women Inclusion & Diversity programs.
  • Onboarding training plus continuous on-the-job learning and development programs as part of our QH University.


Who are we? 

Quaker Houghton is the global leader in industrial process fluids, continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.

Our values:

  • Live Safe
  • Exceed Customer Expectations
  • Drive Results
  • Embrace Diversity
  • Do Great Things Together
  • Act with integrity

Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.