Customer Service Team Lead

 Full Time
 Customer Support

What will you do?

  • Manage the team to ensure market leading service
  • Leading in the development of people in the team
  • Responsible for compliance of the processes according to SOX
  • Identifying, managing and implementing ongoing improvement processes and cost savings opportunities
  • Cooperate, collaborate and communicate daily with customers, internal departments and affiliates
  • Manage the preparation all required documents to customers
  • Ensure that EMEA/local Supply Chain is informed on all details enabling in time planning
  • Manage all Requests for quotations
  • Ensure compliance to the execution of commercial SLA’s
  • Prepare reports and perform analysis on KPI’s
  • Act as back up to colleague CSR’s

 What’s in it for you?

  • Competitive pay programs with excellent opportunities in all geographies, essential to attracting and retaining global talent.
  • Opportunities to see your efforts contribute toward the success of the business. Solving problems and creating value are part of our DNA

What do we look for?

  • Bachelor level degree or equivalent (ideally).
  • 5+ experience in a comparable position in an international industrial environment with a successful and proven track record of the Senior CSR role
  • Builds Talented Team – Creates a high performing organization by having the right people in the right places
  • Proven process improvement background
  • Excellent training and presentation skills
  • Dutch and English language skills; written and spoken.

Who are we?

We are the global leader in industrial process fluids, continually improving and innovating so the world’s steel, aluminium, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.

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