The IT Technology Specialist is responsible for providing reliable regional IT Support within the regional organization, ensuring that service levels for performance, availability and support are achieved through the internal global/regional IT infrastructure team or external service providers. The incumbent will need to develop a full understanding of the IT support requirements of the regional organization and implement solutions that meet IT service and strategic objectives. They will also be responsible for managing security and patch levels in relation to regional IT infrastructure, including the documentation, communication and implementation of related policies and procedures.
The position holder acts as the business partner or lead for IT related projects and regional IT solutions.
Job Responsibilities/Activities
To manage the regional IT infrastructure security, including physical access to IT infrastructure, remote access, file servers, data backups and ensure the secure return or disposal of IT equipment containing data based on policies and guidelines from the organization.
To manage partnerships with other departments and external suppliers for Regional IT infrastructure services including, support services, change management, consultation services and the production and distribution of regular reports against KPI’s and costs.
To monitor the performance of the Regional IT infrastructure, ensuring that it is optimized and that future capacity planning is undertaken.
To maintain comprehensive records and documentation for the configuration of the Regional IT infrastructure.
Installs new computer and telecommunication hardware and software in the regional server room(s) as well as and maintains existing hardware and software
Provide 2nd line support for incidents and problems that could not be solved by the 1st line support team. May provide support at the site level including:
Maintenance and servicing of local networks, PCs and laptops, mobile phones, VoIP phones, conferencing, and other IT equipment
Troubleshooting hardware and software problems
Administering local business user accounts for new and reassigned employees by maintaining the user groups in Active Directory, as well as password resets
Configuring and installing new images on laptops and desktops
Closing out local helpdesk tickets in a timely manner
What formal education or certification is required to perform the job duties (Degree, field)?
What is the minimum number of years of relevant experience that is needed? What training is required?
Have professional qualifications e.g. ITIL, Prince 2, CCNA, MCSE
Experience with Microsoft networked environments
Experience of managing LAN, WAN, Wireless and PBX/VOIP technologies
Experience of establishing, monitoring and ensuring adherence to policies and procedures
Experience of liaising with external suppliers or subject matter experts
Experience of managing processes and influencing effectively
Understanding and appreciation of current, new and emerging technologies
Experience with managing/leading projects
Key Experiences Desired - These are key experiences that an individual should have prior to assuming the role, contributing to their achievement of full performance at a rate faster than individuals without these experiences.
Experience at a medium level, introducing technology changes effectively
Analytical and Problem Solver - Identifies problems and uses available resources to identify a solution
Acts with Integrity - Can be counted on to follow through with commitments
Results Driven - Overcomes obstacles and finds resources to get things done
Structured - Structured way of working and have strong written and verbal communication skills
Experience with establishing, monitoring and ensuring adherence to policies and procedures
Experience of liaising with external suppliers or subject matter experts
Experience of managing processes and influencing effectively
Understanding and appreciation of current, new and emerging technologies
Experience of managing multiple projects
Regardless of your role in the organization the Quaker Houghton core values are important to you !
Register and Apply
Log In and Apply
|
|
|||