- Responsible for timely and accurate customer invoicing. Collect and check all necessary data with regards to orders and invoices. Maintain established performance metrics for invoice accuracy, invoice timeliness and error rate. Support continuous improvement efforts.
- Process and monitor Return Authorizations, obtain required approvals for changes to customer-specific information and special accommodations.
- Issue debits, credits and any other invoice adjustments. Work with Credit/Collections to resolve outstanding issues.
- Process accruals of expected freight costs.
- Adhere to SOX requirements of confirming orders and ensuring all orders shipped in the month are processed through sales update for revenue recognition.
- Act as back-up to other billing representatives, requiring familiarity with the specific tasks of other colleagues.
- Other job responsibilities and requirements that may be assigned.
Education, Training and Experience:
- HS Diploma or GED required. College degree preferred
- 1 – 2 years customer service experience
- Proficient in Excel, Word, Outlook, JD Edwards experience desired
Key Experience:
- Professional verbal and written communication skills
- Ability to multi-task in a flexible environment with minimum supervision
- Attention to detail, accuracy and follow up skills
- Excellent interpersonal skills
- Must be a team player and work well within a team environment