Position Summary:
Implement Fluidcare program at the customer’s site using Quaker Houghton’s technical, application and process expertise to achieve customer results. Lead site level teams and employees to achieve profitability, safety and operational targets using standardized procedures and practices.
Job Accountabilities:
- Ensure customer targets and results are achieved by executing Quaker Houghton’s Fluidcare program.. Provide summary of results to Quaker Houghton’s management on a regular basis.
- Requires extensive interaction with Quaker Houghton’s customer at all levels including customer’s senior level management at the site and the corporate level. Build and maintain strong professional relationships with the Plant Manager, Controller, TCM Champion and all other pertinent customer stakeholders through formal and informal operational reviews
- Responsible for managing and improving upon the operational systems and methods, manage financials, manage onsite employees, manage projects and customer relations including the programs scope of work as determined by the contract.
- Program responsibilities include the leadership, management, development and direction of Quaker Houghton site staff that may include both exempt and/or non-exempt employees. Duties may include hiring, training (safety and technical), performance management, reviews and talent assessments. This extends to both full time and contract staff.
- Management of Tier II suppliers, management of Quaker Houghton site processes and technical oversight to maintain processes and improve upon processes.
- Responsibile for customer satisfaction that includes leading on-going contract renewals, business development, product conversions and development of Quaker Houghton products within their program through the value proposition.
- Ensure all internal and client reporting (data and information management) are kept up to date and distributed within the agreed upon timeframe. Internal reports will utilize JDE, GSI, WERCS, etc.
- Execute site level profit plan. Work with the management to ensure tier 2 conversion plans are achieved and manage all other operating costs to realize budget goals. Resolve P&L and working capital issues.
- May have responsibility for a more complex program which may include larger Quaker Houghton staff, oversight of customer staff, larger chemical spends, more chemical categories, more extensive scope and/or more than one customer sites.
- Directly responsible for all EH&S performance for all Quaker Houghton Fluidcare related operations. Ensures all QHFC operations and procedures are maintained and followed. Maintain an active awareness of hazard awareness and risk reduction. Housekeeping standards to be maintained at all times.
Work Environment:
Work in an office environment and in a manufacturing environment; may be exposed to fumes or airborne particles and toxic or caustic chemicals. May occasionally be exposed to moving mechanical parts, risk of electrical shock and trip and slip hazards. The noise level in the manufacturing environment is loud.
Ensure a safety mindset throughout designated area of responsibility.
Maintain the highest EHS standards while at customer’s site.
Education, Experience, Skills & Competencies:
Education
Bachelor’s degree in engineering, science or equivalent.
Certifications
CMFS certification a plus.
Experience
A minimum of five years related experience with at least three years in manufacturing environment and/or three years of Chemical Management or other on-site service experience. Minimum of one year corporate customer relationship management experience, budgeting and P&L responsibility.
Skills and Competencies
Requires the ability to work with a variety of people effectively, professional appearance and demeanor, ability to be decisive and assertive and work independently.
Excellent written and verbal communication skills. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Ability to lead and facilitate effective meetings.
Demonstrate basic mathematical skills. Precise and accurate in dealing with figures and details. Ability to calculate figures and amounts such as percentages, fractions, conversions and proportions. Ability to analyze, evaluate and/or produce data such as charts and graphs. Understand various business performance indicators such as P&L statements, Net Present Value and ROI.
Organized and able to organize people and systems to obtain desired results. Able to manage multiple demands, establish priorities and respond to unanticipated situations. Should also be decisive, persuasive, assertive and able to see the big picture. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Must have an extensive working knowledge of: Internet software, e-mail, word processing, spreadsheets, presentation software and project tracking. Working knowledge of ERP software (order processing, warehousing) and database software.
Able to manage and direct the activities of others. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and direction work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. May manage employees at multiple locations.