About Us
At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.
Position Overview
Role is to manage and directly participate in the company’s Technical Service and Training programs to educate and support customers for their effective performance of the SIFCO Process of Selective Electroplating. In addition, responsibilities include technical support of Commercial Sales Team as related to technical evaluation of plating application(s), review of and input to quotations of installations based upon application review (Product Sales), management of Contract Service JPW process (Service Sales), and conducting demonstrations of the SIFCO Process to customers as required (at SIFCO ASC facilities, customer locations, tradeshows / conferences, etc.)
What you will do
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Manage, participate in, and conduct programs for the technical training programs on the SIFCO Process to customers, agents, and staff – a critical component of the company’s business success. Training sessions are conducted at SIFCO ASC locations and onsite at customers’ facilities, domestically and internationally, using all available tools and following established training procedures and guidelines.
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Direct and coordinate combined team of Technical Trainers / Technical Support Representatives to meet customer training requirements. Personally conduct training programs when needed as part of meeting such requirements (targeted frequency of up to two sessions per month, with possibility of one being offsite. Specific to training requirements of SIFCO ASC (USA) International customers – manage internal and external resources to meet commitments, including: direct SIFCO ASC (USA) employees, SIFCO ASC (UK) Technical Trainer, authorized Training Contractors, and Certified Trainers from SIFCO ASC affiliated partners.
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Determine and refine course objectives of various SIFCO ASC training programs. Write, edit and evaluate related training materials to support those objectives, including – presentations, outlines, handouts and tests. Monitor / audit course training programs conducted by team members to ensure effectiveness and provide direct constructive feedback accordingly.
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Manage Training Quotation Process inclusive all program offerings – in-house, onsite, recertification; Basic / Introductory, Cadmium / Zinc-Nickel, Defect Repair, Selective Anodizing and programs developed for customer application. Ensure that estimates for travel expenses for remote trainings are comprehensive and inclusive of all costs and to maintain profitability of the program. Work with Sales / Commercial Team as needed to develop training programs to match customer application requirements and deliver quotations on a timely basis. Administer quotation process proactively contact customers for the purpose of training
recertifications. Maintain correspondence and communication with customers as related to training quotation, scheduling and fulfillment process.
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Manage administrative / documentation needs of the department to include – training program certificates, certification database, training log, scheduling, and expense details at completion of all programs to Accounting for invoicing purposes.
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Through combined Technical Support Team (Trainers / TSRs), provide technical application support and communication to customers on a timely basis.
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Work with Technical Support Team and R&D to process application plating samples for customers upon request and when feasible. Develop plating tools, masking and techniques as necessary to facilitate plating process for samples and, in general, to support Contract Service and Engineering to improve plating processes as opportunities arise and applications dictate.
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Provide technical input to R&D and Quality teams as related to updates of the SIFCO Process manuals, technical bulletins, product & process improvements and related technical information.
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(Goal) Further efforts to date for the creation of a comprehensive and effective Virtual Training Programs for the SIFCO Process for appropriate application. Identify and contract with vendor of digital online training materials if needed to develop program. Once launched, administer, monitor and enhance program gage effectiveness and implement improvements as needed.
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(Goal) In coordination with senior management, develop an initiative to drive more training programs to SIFCO ASC Training Facility in Independence, Ohio to more fully utilize the facility and introduce customers to the overall SIFCO ASC capabilities and resources (R&D, Contract Service, Engineering, and complete product offerings).
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(Goal) Re-establish the formal Technical Service Bulletin and Application Exchange communication tools as technical resources for SIFCO ASC Contract Service Shops and Certified Partner Job Shops.
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Additional projects as assigned.
What we look for
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Technical undergraduate degree preferrable in chemistry, chemical engineering, mechanical engineering, material science, or equivalent work experience (8+ years) and knowledge to effectively perform essential job functions. Direct experience within the electroplating industry / surface finishing industry and / or with Selective Electroplating considered a plus.
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Experience as a Trainer in a technical environment; previous experience as a Technical Training Manager considered a plus.
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Strong knowledge of the general electroplating industry.
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Proficiency with Microsoft Office Suite, PowerPoint, and database programs.
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Experience with ERP and CRM software is beneficial. Must be able to gather, analyze and present information to customers and management.
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Physical Requirements
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Ability to travel by car, plane, or train, both domestically and internationally.
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May occasionally require exposure to noise and chemicals consistent with a chemical processing or manufacturing environment wherein the use of PPE (personal protective equipment) is required.
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Ability to sit for long periods of time.
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Ability to stay alert in meetings for long periods of time.
Physical Requirements
- Ability to travel by car, plane, or train, both domestically and internationally.
- Exposure to noise and chemicals consistent with a chemical manufacturing environment.
- Ability to sit for long periods of time.
- Ability to stay alert in meetings for long periods of time.
Limitations and Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of the minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.