- Provide very specialized knowledge of specific process and application expertise at the customer site
- Provide technical support to the sales force, handle technical product application-related problems escalated from the field, and work closely with sales/Key Account management teams.
- Develop and implement guidelines regarding equipment and test methods consistent with best practices.
- Recommend and facilitate improvement initiatives and total cost of ownership projects.
- Generate reports and technical audits/surveys of product application and customer process related items as required.
- Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.
- Ownership of individual development plan (IDP) as agreed upon with direct line manager.
Qualifications
- Bachelor’s degree required in Chemistry, Engineering or any relevant business related area and/or technical certification.
Required Minimum Number of Years of Relevant Experience
- A minimum of 5 years of industry experience in area of focus; MWF/Metal etc.
Required Skills and Competencies
- Customer Focus – Dedicated to meeting customer expectations and requirements.
- Results Driven – Holds self and others accountable for achieving performance objectives.
- Relationship Management – Internal and external.
- Collaboration and influence skills.
- Innovation – Demonstrates creative thinking; fosters an environment that encourages out-of-box thinking and openness to new ideas.
- Analytical & Problem Solver – Analyzes situations and makes informed decisions with courage and conviction.
- Strong Communication Skills – written, verbal, active listening, influence, etc.
- Proficient in English - written & spoken.
- Working knowledge of Microsoft Office.