This position is responsible for providing the specialized product and application knowledge and support to the frontline sales and business development teams and customers. This role will ultimately work to grow market position by identifying, defining, developing and cultivating business relationships at new or existing customers. As a field-based position, 50+% travel is expected. While not a dealbreaker, the preferred geography is in the Midwest or Southern part of the US.
What will you do
- Provide specialized knowledge of specific process and application expertise at the customer site relating to hydraulic systems, pumps, gear boxes, bearings, and other general lubrication applications across all business segments and end users.
- Provide technical support to the sales force, handle technical product application-related problems escalated from the field, and work closely with sales/Key Account management teams.
- Develop and implement guidelines regarding equipment and test methods consistent with best practices.
- Recommend and facilitate improvement initiatives and total cost of ownership projects.
- Generate reports and technical audits/surveys of product application and customer process related items as required.
- Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.
- Ownership of individual development plan (IDP) as agreed upon with direct line manager.
- 50% + field-based work
What we look for
- Bachelor’s degree preferred in Chemistry, Engineering or any relevant business-related area and/or technical certification.
- A minimum of 5 years of industry experience in area of hydraulics, lubricants and greases. Knowledge of conventional and fire-resistant hydraulic fluids and applications is preferred.
- Experience in steel and/or metalworking application
- Customer Focus – Dedicated to meeting customer expectations and requirements. Adheres to company culture to enhance customer intimacy.
- Results Driven – Holds self and others accountable for achieving performance objectives.
- Relationship Management – Internal and external.
- Collaboration and influence skills.
- Innovation – Demonstrates creative thinking; fosters an environment that encourages out-of-box thinking and openness to new ideas.
- Analytical & Problem Solver – Analyzes situations and makes informed decisions with courage and conviction.
- Strong Communication Skills – written, verbal, active listening, influence, etc.
- Proficient in English - written & spoken.
- Working knowledge of Microsoft Office.
- Familiar with CRM platform basics.