Position Summary:
This position is responsible for providing specialized product and application knowledge to Quaker Houghton customers and supporting commercial team.
Job Accountabilities:
- Provide specialized knowledge of the entire steel finishing workflow from casting to metallic coating.
- Be an advocate within Quaker Houghton for the customer(s); driving projects, following up on laboratory request, monitoring sales orders, leading customer meetings, etc.
- Provide technical support to the sales force, handle technical product application-related problems escalated from the field, and work closely with site managers, account managers, and Key Account management teams.
- Recommend and facilitate improvement initiatives and total cost of ownership projects.
- Generate reports and audits/surveys of product application and customer process related items as required.
- Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.
- Ownership of individual development plan (IDP) as agreed upon with direct line manager.
Education, Experience, Skills & Competencies:
- Bachelor’s degree in Chemistry, Engineering, or Metallurgy is preferred.
- A minimum of 5 years of industry experience in areas of steel finishing is preferred.
- Ability to travel up to 50% of the time.
- Customer Focus – Dedicated to meeting customer expectations and requirements.
- Results Driven – Holds self and others accountable for achieving performance objectives.
- Relationship Management – Internal and external.
- Collaboration and influence skills.
- Innovation – Demonstrates creative thinking; fosters an environment that encourages out-of-box thinking and openness to new ideas.
- Analytical & Problem Solver – Analyzes situations and makes informed decisions with courage and conviction.
- Strong Communication Skills – written, verbal, active listening, influence, etc.
- Proficient in English - written & spoken.
- Working knowledge of Microsoft Office.