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Provide advanced technical support to the sales and operations teams, including troubleshooting, process optimization, and new product implementation.
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Manage customer trials and application projects, ensuring timely delivery of technical reports, studies, and recommendations.
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Lead collaboration between customers, R&D, and Operations to develop and qualify new products, formulations, and process solutions that meet performance, cost, and sustainability objectives.
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Identify and define customer needs, selecting or proposing products aligned with portfolio strategy and business goals.
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Develop and deliver technical presentations, case studies, and application training for internal teams and customers.
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Drive measurable value creation by leading validated cost-in-use and process improvement initiatives for key accounts.
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Monitor and analyze competitive technologies, providing input into product strategy and innovation priorities.
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Maintain CRM accuracy for technical projects, opportunities, and feedback to support visibility and data-driven decision-making.
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Ensure compliance with company policies, including documentation standards, Code of Conduct, and safety practices.
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Actively manage an Individual Development Plan (IDP) and contribute to building internal technical capability through training and knowledge sharing.
Requirements
Education, Experience & Skills:
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Bachelor’s Degree required (MS/MBA preferred) in Chemistry, Engineering or any business area.
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Minimum of 5 years of experience in a customer facing and technical capacity.
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Willingness and ability to travel approximately 50% of the time to customer sites.
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Willingness and ability to work from a home-based office.