At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs.
As the Senior Commercial Operations Analyst, you will focus on ensuring high quality customer documentation, master data, offers and pricing data in our systems in order to facilitate a smooth order entry and invoicing process that is adhered to corporate guidelines. Working closely with Sales and Customer Service, you will play a key role in the team effort to continue to exceed customer expectations.
What will you do?
- Cooperate and collaborate daily with internal departments and affiliates. Your key stakeholders are Customer Service and Sales.
- Prepare all kind of documents for customers or sales team by gathering the required information from the involved associates from different departments.
- Ensure up to date and high-quality customer, resource and/or pricing data in systems and tools.
- Manage Prices in systems and tools: ensure correct, on time, offers, up to date prices, uploading of prices in ERP, close collaboration with the pricing team, send regularly or on request price expiration lists to Sales management
- Perform Mass replacements
- Maintain up to date work and customer instructions, policies & procedures.
- Register all type of commercial Contracts in tools and systems. Ensure compliance to the execution of these contracts.
- Monitor and archive the correct Delegation of Authority.
- Ensure AUDIT compliance (SOX, Finance, BSI).
- Support audits (internal and external) according to the latest Customer Service Group Matrix.
- Act as back up to colleague in the department and participate in process improvement projects.
- Measure your success with a set of KPIs related to response time and quality of work.
What are we looking for?
Solid experience in an equivalent position in a multinational environment where demonstrating excellence in customer service levels is key for success.
Soft skills: Analytical skills, detail oriented, good communication skills, customer focused.
Languages: Must be fluent in and English. Hindi skills highly valued.
Location: This is a hybrid role based in Kolkata with 3 days office presence per week.
Who are we?
We are a global leader in industrial process and mechanical engineering present in 40+ countries. We are continually improving and innovating so the world’s industrial manufacturers can stay ahead in a changing world. Throughout our 100+ locations, our engineers, chemists, and industry experts partner with our customers to play a key role in helping them run even more efficiently, even more effectively, whatever comes next.
Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Act with integrity and Do Great Things Together.
Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.
JOIN THE TEAM & FIND YOUR FUTURE!
Are you a Quaker Houghton colleague? Contact TA - Bárbara Valdez or your local HRBP for more information about the role, how to apply or present your referral.
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