- Provide on-site and remote technical support for distributor partners and end-user customers. Build customer intimacy.
- Provide product trial support, application surveys, and troubleshooting activities to optimize customer operations.
- Recommend technical solutions that improve process efficiency, product performance, sustainability and cost savings.
- Cross functional collaboration with key internal stakeholders, primarily sales and product management, to maintain existing business and identify new opportunities and support new product trials.
- Share accountability to meet Metalworking Indirect Channel team annual goals and priorities (ex. Safety and Budget). Support the execution of strategic growth initiatives for the Metalworking Commercial team.
- Support product implementations, conversions and startup activities at customer facilities.
- Investigate performance issues and develop corrective action plans in collaboration with customers and internal teams.
- Assist distributors in identifying growth opportunities and developing customer solutions.
- Participate in joint customer visits with distributor representatives to support account development and retention.
- Support use of CRM for distributor activities tracking.
- Maintain accurate records of customer interactions, technical findings, and recommendations.
- Communicate customer needs, market trends and competitive insights to internal stakeholders.
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Travel to include distributor and customer sites for required meetings (60%+)
Qualifications
- Bachelor’s Degree required in Chemistry, Engineering, or any relevant business related area.
- Required Minimum Number of Years of Relevant Experience 3
- Customer Focus – Dedicated to meeting customer expectations and requirements.
- Results Driven – Holds self and others accountable for achieving performance objectives.
- Ability to work independently and/or with minimal supervision.
- Communications skills – Written, verbal and active listening.
- Proficient in English – Written and spoken.
- Must have basic working knowledge of Microsoft Office.